CORONAVIRUS - COVID-19
(page updated 26 March 2020)
HOW IS COVID-19 IMPACTING RUM AUCTIONEER?
Rum Auctioneer has been regularly monitoring the situation surrounding COVID-19 and, upon applying advice from Government and health agencies and employment advice services, and following on from taking precautions to ensure that illness and infection do not spread in the workplace between employees or from employees to customers, clients or the public, we have decided to temporarily close our offices until further notice effective immediately.
Of course, the situation surrounding COVID-19 is changing rapidly, but be assured that we have contingencies and safety measures in place and as we are able to work remotely, the vast majority of the services you have come to expect from us will be able to continue, all while ensuring the safety of our staff and customers. There will be some changes, though:
Due to the necessity to temporarily close our offices, plus a rapidly changing environment around courier services across the globe, please expect significant delays effective immediately to shipping from our offices (we will be continuing our FREE safe and secure storage option though).
In addition, we request that if you are looking to sell bottles with us, you email our Customer Service Team to discuss options before packaging and sending.
Please find some Frequently Asked Questions surrounding the situation below. We will be updating this page regularly as the situation develops, so please keep checking back.
WILL THE AUCTION SCHEDULE BE AFFECTED?
As an online business, we have set up contingencies and safety measures that will allow us to conduct our auctions remotely, helping to keep staff and customers safe, while ensuring that our April Auction is still due to take place as scheduled from 3 - 13 April.
Please note that due to the office closure and guidance from the Government and health authorities, please expect significant delays for dispatch and shipping of winning lots post the April Auction – however, we offer a FREE safe and secure storage service to allow you to keep the bottles with us safe and secure until the situation surrounding shipping becomes clearer.
WILL I STILL BE ABLE TO PICK UP OR DROP OFF BOTTLES?
No, following advice by the UK and Scottish Governments, our office is closed to the public and you will not be able to drop-off or pick-up bottles.
If you have any questions about picking up bottles or getting your bottles to us, please contact our Customer Service Team and we would be happy to help and discuss your options.
CAN I STORE BOTTLES WITH YOU?
Absolutely and this is a great way to keep your bottles safe and secure during this time of uncertainty. We offer FREE storage at our secure warehouse, so if of interest, you just need to get in touch with one of our Customer Service Team to discuss options around storage.
Please note that there is no charge for storage in our secure warehouse until 31 December 2020. If there is a proposed change to storage terms after this date, we will let you know as soon as possible.
I RECENTLY SENT BOTTLES TO YOU, WHEN WILL THEY BE SOLD?
If they have arrived, or are in transit, then they are due to be included in the April Auction. But if you have any questions on this, then please contact our Customer Service Team.
If developments require us to review the schedule of regular auctions, then we will be in touch with you as soon as possible to inform you and advise you on next steps. Until that time, your bottles remain safely and securely stored with us.
HOW DO I GET BOTTLES TO YOU?
If you have bottles that are already in transit, please get in touch with our Customer Service Team as soon as possible with shipping details.
Planning to send bottles for future auctions? Before doing so, please email our Customer Service Team and they will be happy to discuss options while the office is closed.
ARE THERE ANY CHANGES TO SHIPPING AND COURIER DELIVERIES/PICK-UP?
Due to the necessity to close our offices, plus a rapidly changing environment around courier services across the globe, please expect significant delays effective immediately to shipping from our offices. We do offer a FREE safe and secure storage service, though, so please get in touch with our Customer Service Team to discuss how this may work for you.
If you are looking to use a courier to get your bottles to us, please speak to our Customer Service Team on your options available as our offices are currently closed – they will be able to advise and talk you through options.
For information, please find links to service update pages for DHL and DPD below, for any other courier used, please contact them directly for updates.
For any other courier used, please contact them directly for further information.
We thank you for your patience as the situation surrounding shipping is changing almost daily - we appreciate your understanding that we will try to keep you up-to-date on anything that will change in relation to shipping, such as any additional delays beyond what we have already highlighted or additional costs that have been imposed by courier services.
WHAT ABOUT IN PERSON BOTTLE PICK UP COLLECTIONS MADE DIRECTLY BY RUM AUCTIONEER?
In line with advice from the UK and Scottish Governments, we have suspended in-person bottle pick-up collections made directly by Rum Auctioneer until further notice. In light of developments going forward we will be reviewing this regularly, so please ensure you check this page and the Collections page to see the most up-to-date information. If you are interested in utilising this service once we are able to resume the offer, please contact our Customer Service Team and give them details about location and the bottles you would like to sell.
WILL HAMMER PRICES BE AFFECTED BY COVID-19?
There are many factors that impact prices achieved for each individual lot that is hosted in our auction. We provide valuations based on historical data and expert knowledge on the lot itself – we do not offer valuations that bring in considerations of external factors such as political or economic changes, nor in relation to health or natural disasters.
WHAT ABOUT YOUR USUAL SERVICES?
What we will do is keep you informed of any impacts that situations such as COVID-19 may have on the services we directly provide to you. This will be primarily through our website and e-newsletters, but also announcements made on social media where relevant (make sure that you are signed up to receive the e-newsletter either on your account settings or through the sign-up form below).
We will continue to promote bottles in our auctions as we normally do to our global audience of rum enthusiasts and collectors.
We will continue to provide the strong customer services that you have come to expect from us and be as responsive as possible if you have a question.
We will continue to develop improvements to our website, making researching, tracking, selling and bidding on bottles as easy as possible. For example, we are soon to launch a new and improved website design to support our new and existing customers.